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Frequently Asked Questions

Orders

  • Where is my Order?

    Option 1 - Email Confirmation

    • When placing an order with us, an email is sent to the inputed email address during checkout. This email will contain an Estimated Ship by Date, as well as a link to your "Order Status page". 
    Note: Be sure to check your SPAM folder for this email, as it might be sitting in there.

     

    Option 2 - Your Account

    • You have the ability to create a customer account with us to see all your orders in one place. 

    You can find your order on the  My Account section on our site.

    Don't have an account? Create one using the same email address as your order below:

    In here you can find the following information for your orders:

    • Order #
    • Order Placed Date
    • Estimated Ship by Date
    • Order Status
    • Payment Status
    • Total

    Selecting an individual order will allow you to see the following information:

    • Order #
    • Estimated Ship by Date
    • Products Ordered
    • Payment Status
    • Shipping Address
    • Total
    • Tracking Number (when shipped)
  • Returns & Exchanges

    Due to the custom nature of our products, we are unable to accept returns or exchanges.

    Should any issues with your order arise, please feel free to contact us and we will be happy to assist.

  • Can I cancel my order?

    Once an order is placed we are unable to accept a cancellation request.

    ALL sales are final.

Shipping

  • Shipping Policies

    Please take a moment to review our Shipping Policies as it varies for each shipping service:
    You can see the Shipping service chosen by finding your order on the My Account page.

    Note: SparklesnMoreCo, LLC will not have any additional information around shipment status once the carrier has accepted the package. We can only see what the carrier provides with the tracking service. Please reach out to the shipping carrier for any updates on "tracking". SparklesnMoreCo, LLC is not responsible for misdeliveries due to an incorrect addresses provided. No claims can be made on incorrect addresses.

    USPS Ground Advantage/Priority Mail:

    • Lost(Misdelivered)/Stolen Packages -
      • Please reach out to your local USPS office and have them do a “GPS locate” on where the package was delivered. If needed, SparklesnMoreCo, LLC can provide a copy of the shipping label to aide in the search. We (SparklesnMoreCo, LLC) are not responsible for Lost or Stolen packages. 
    • "Return to Sender" -
      • If a package is returned to us, we will happily resend the item back to the buyer (at an additional charge). Due to the custom nature of the items, we are unable to refund for "Return to sender" items.
    • "Delivered, Left With Individual"  -
      • If USPS states they left the package with an Individual (ex. Apartment Staff), it is unlikely a claim can be processed. The customer will be required to reach out to USPS to have a "GPS locate" done on the delivery. Please feel free to contact us and we can provide a copy of the shipping label.
    • Once all measures to locate/obtain your package have been used (if applicable) a claim could be filed (by SparklesnMoreCo, LLC)15 business days AFTER the package has been delivered. We will determine the course of action to take once the 15 days are met.

     UPS Ground (insured):

    • Lost(Misdelivered)/Stolen Packages -
      • Please contact us as we will be sure to file a claim with the shipping partner. Once the claim is approved, we will provide you with a few options to assist (refund or remake the items sent)
    • "Return to Sender" -
      • If a package is returned to us, we will happily resend the item back to the buyer (at an additional charge). Due to the custom nature of the items, we are unable to refund for "Return to sender" items.

Products

  • Issue with a Product

    Oh no! We are so sorry to hear you are having an issue with our products! We are human and sometimes mistakes happen. We would be happy to assist you with this. Please use the information below for best ways to get in touch:

    Missing an Item -

    • Yikes! We do our best to make sure we check each order before shipping, but sometimes we might miss an item. Worry not, please be sure to contact us and let us know.

    Broken Item -

    While we can't always guarantee a replacement, we always go over options to get issues sorted out!

    • Badge Reels
      • Acrylic break off? Reel not retracting or extending? We are here to help! Shoot us a message and we will be happy to get this sorted out!
    • Glassware
      • Please be careful! Glass is very dangerous when broken and we wouldn't want you (or anyone) to get cut. Please be sure to dispose (please recycle ♻) of glass properly.
    • Other Items
      • Please contact us and we will get you taken care of!
  • Warranty

    While our shop is primarily handmade with love, we always strive to provide a great quality product in which problems may happen and that’s ok!

    We guarantee the quality of our items (excluding pen ink) for up to 30 days of when the item was received. Once the 30 day period has passed we are no longer responsible.

    If within the 30 day period, please feel free to Contact Us and we'd be happy to help!

    Please follow the care instructions provided to ensure the life and quality of your purchase.

Wholesale

  • Wholesale Inquires
    Interested in offering our products in your store? We offer wholesale.
    We are currently setup on Faire, as well as can offer Wholesale directly from our site.
    If you are interested, please feel free to contact us at the email address below:
    Email: wholesale@sparklesnmoreco.com
    Note: We will respond to wholesale inquiries sent to this email address only. If you need assistance with your order, please use the "Contact Us" button in the bottom corner of our site.

Custom Requests

  • Custom Request Inquiries

    Have an idea and want to see if we can make it? Feel free to reach out to us and we will get back to you as soon as we can.


    Note: Keep in mind, we are not always able to make the custom requests we receive, but we will do our best let you know what we offer and some alternatives, should they exist.

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