Issue with a Product

Oh no! We are so sorry to hear you are having an issue with our products! We are human and sometimes mistakes happen. We would be happy to assist you with this. Please use the information below for best ways to get in touch:

Missing an Item -

• Yikes! We do our best to make sure we check each order before shipping, but sometimes we might miss an item. Worry not, please be sure to contact us and let us know.

Broken Item -

While we can't always guarantee a replacement, we always go over options to get issues sorted out!

• Badge Reels
• Acrylic break off? Reel not retracting or extending? We are here to help! Shoot us a message and we will be happy to get this sorted out!
• Glassware
• Please be careful! Glass is very dangerous when broken and we wouldn't want you (or anyone) to get cut. Please be sure to dispose (please recycle ♻) of glass properly.
• Other Items
• Please contact us and we will get you taken care of!